1. Canceling a membership
1.1. You can cancel Premium or VIP at any time in Account, Membership, Cancel membership. Canceling stops the next renewal.
1.2. After canceling, you keep full access until the end of the monthly or yearly period you already paid for. We do not charge you again.
1.3. Canceling does not, on its own, refund the current period, except in the cases below.
2. When we refund
2.1. Duplicate charges. If you were charged twice for the same membership or purchase, we refund the extra charge in full.
2.2. Technical failure. If a failure on our side stopped you from accessing what you paid for and we could not fix it within a reasonable time, we refund the affected payment or the unused part of it.
2.3. Unauthorized charges. If a charge was made without your permission, for example after someone used your card, write to us. We refund confirmed unauthorized charges, close the affected access and help secure your account.
2.4. Renewal reminder. If a yearly membership renewed and you write to us within 7 days of the renewal date without having used the service since, we refund that renewal.
3. Creator purchases
3.1. Creator subscriptions, bundles, pay per view posts, paid messages and tips are paid to independent creators and are generally final once the content is delivered or the tip is sent.
3.2. We refund a creator purchase if the content was never delivered, if it was materially different from its description, if it was removed for breaking our rules soon after you bought it, or if the purchase was the result of fraud.
3.3. Creator subscriptions can be canceled at any time and run to the end of the paid period.
4. Statutory withdrawal rights in the EU and UK
4.1. If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a contract for digital services.
4.2. At checkout we ask you to agree that access starts immediately and to confirm that you understand you lose the right of withdrawal once streaming or downloading begins. If you have not started using the membership, you may withdraw within 14 days and receive a full refund.
4.3. Nothing in this policy limits any other rights you have under the consumer law of the country where you live.
5. How to request a refund
5.1. Write to support@fellate.com from the email on your account, or give the email you used at checkout.
5.2. Include the date and amount of the charge, the reason for your request and, if possible, the receipt number from your confirmation email.
5.3. We reply within one business day. Approved refunds go back to the original payment method. Card refunds usually appear within 5 to 10 business days depending on your bank. Crypto refunds are sent to an address you confirm, in the same currency, at the amount originally charged in US dollars.
5.4. Please contact us before filing a chargeback. Most issues are solved faster this way, and a chargeback may pause your account while it is reviewed.
6. Changes to this policy
We may update this policy. The effective date at the top of this page shows the current version, and changes never reduce refunds for payments made before the change.